(1) Scheduling

Lesson requests must be submitted at least 24 hours in advance through the booking system on this website. If there are more than 12 hours remaining before the lesson begins, you can make modifications directly on the booking page. Once the lesson time is within 12 hours, the reservation will be finalized, and changes or cancellations can no longer be made online. If you need to reschedule during this period, please contact us promptly.

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(2) Payment

Please ensure that payment is completed at the time of booking your lesson through the booking page. Payment must be finalized when scheduling your session to confirm your reservation.

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(3) Rescheduling / Cancellation

A lesson reminder will be sent the day before the scheduled lesson. If you need to reschedule, you can make changes through the booking page if it's more than 12 hours before the lesson, or contact us directly. If you no longer plan to attend the lesson and wish to request a refund for a previously paid lesson, please notify us by email at least 12 hours before the scheduled start time.

If you cancel your lesson less than 12 hours before the scheduled start time, the payment will be non-refundable, and the lesson fee will be forfeited. If you are unable to attend the lesson within 12 hours of the scheduled time, please inform the office or your assigned teacher as soon as possible.

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(4) No Show

If you are more than 15 minutes late without prior notice, the lesson will be considered a no-show and subject to charges. Please ensure that you are ready to begin the lesson on time so we can start promptly as scheduled.
We recommend adding the lesson to your calendar and setting up notifications when the 24-hour reminder is sent, so you can receive timely alerts.

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(5) Exceptions

In the event of inclement weather causing unpredictable power outages, or in cases of unforeseen emergencies or extraordinary circumstances beyond our control (such as natural disasters, traffic accidents, sudden personal emergencies, etc.) where advance notification is not possible, the lesson will be rescheduled. If you are unable to attend a lesson, please contact us directly by calling the phone number provided in the teacher's email. If you cannot reach us by phone, kindly email the reason for your absence once the situation has settled, and we will arrange to reschedule the lesson.

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(6) Teacher's Cancellation

If the teacher needs to cancel or reschedule the lesson due to an emergency or personal reasons, they will notify you and request a reschedule at least 24 hours before the lesson start time. In this case, you will receive the materials and practice exercises intended for that day's lesson for free. If the teacher requests a reschedule less than 24 hours prior to the lesson, you will receive one additional free lesson.

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(7) Privacy Policy

In accordance with our confidentiality policy, we are committed to protecting your privacy. We will not disclose any personal information collected through our online booking system or during lessons to any third parties without your explicit consent. Additionally, we will not use your personal information for any unauthorized or unlawful purposes. All lesson notes and materials are solely for the purpose of enhancing the learning experience and will be used exclusively for educational purposes within the scope of your lessons. We take all necessary precautions to ensure the security of your personal data and ensure it is handled with the utmost care and respect.

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Updated 9/1/2024